Richard Pickett

  • Technology Business Leader
  • Lean Six Sigma
  • Agile Scrum Master

Richard Pickett

  • Technology Business Leader
  • Lean Six Sigma
  • Agile Scrum

Richard Pickett

Technology Business Leader

Lean Six Sigma

Agile Scrum Master


At A Glance

  • Currently filling a cross-organizational role as Technical Program Manger ($200M annual revenue)
  • Consulting small businesses and non-profits through SCORE
  • Lean Six Sigma Certified
  • Agile Project Management

Basic information

Personal Details


location: Brentwood, TN


phone: 832 303 9154

I love helping business owners, leaders, and high-achieving teams increase their impact and productivity by finding their passions and eliminating the things that derail them from their success.

Quick Links

Professional Profile

Results-oriented process leader and engineering principle, leading improvement across business units and multiple disciplines with an emphasis on increasing quality and efficiency.  Leveraging business process analysis and exceptional soft skills to build company-wide support for continual improvement.

  • Holistic business approach establishing best-practice processes from software development and engineering, to supply chain deployment and post-deployment support
  • Focus business attention on internal and external customer impacts due to process decisions by establishing lean-startup, MVP-style iterative improvements
  • Analyze and recommend use of emerging technologies, like cloud v. hyperconverged v. on-prem v. mixed mode, based on adoption rate, technology volatility, and ROI
  • Manage project priorities in matrixed work environments of changing and often conflicting priorities
  • Improve security stance and ensure compliance with Federal and State security requirements (FIPS and NIST SP 800-x)
  • Build company-wide support by effectively translating between technical (software and engineering) and business layers (PMO, State Agencies, LoB owners)
  • Foster collaboration using relationship building and cross departmental communication improvement
  • Mentor staff both in- and outside organization in process improvement, lean methodologies, and career development
  • Credited for exceptional soft skills combined with deep technical background

Business & Technology Leadership

Idemia / Morp​hoTrust / L1ID

November 2010 to Present

Global company focused on identity management (purchased twice since I started, now Idemia)

Technical Program Manager

June 2015 to Present

Responsible for technical modernization and process improvement across State programs

  • Managing $2M initiative to remediate security risks, standardize operations, and correct long-standing quality issues
  • Improving the operations of $200M+ in annual revenue
  • Achieving strategic organizational goals leading 15+ departments in a matrixed organization, 100+ staff, in the midst of a company sale and constantly shifting operational priorities from one quarter to the next
  • Managing 800+ deployed workstation replacement across 30 different State programs and several hundred State agencies
  • Decreasing security exposure of nation-wide, distributed networks (40% reduction to-date)
  • Eliminating wasteful process, sources of error, and breakdowns in process by standardizing day-to-day operations and bringing the level of quality to record highs
  • Achieving all project timelines and within budget for three years running
  • Mentoring and empowering team and non-team members in lean, process improvement, and career development

Systems Team Lead

September 2014 to June 2015

Responsible for workflow improvement and day-to-day management of a 15-man team managing hundreds of virtual and physical systems across multiple technology stacks

  • Implemented Lean pull to the work queue
  • Built group consensus for establishing new workflow procedures
  • Lead ROI and adoption evaluation of emerging hyperconvergence and cloud solutions compared to our on-prem operations
  • Managed the daily workflow of a 15-member team
  • Changed the culture from last-minute notification to proper discovery and planning cycles before work was to be performed
  • Transitioned siloed team members to a full-stack model

Lead Sr. Systems Engineer

November 2010 to September 2014

Responsible for the architecture of multiple linux-based application stacks within a virtual environment, complex security requirements, and process migration between them

Implemented Lean Six Sigma Business Processes To:

  • Eliminated system and processing errors, recouping $2.2M in lost revenue and saving the company $1M each year thereafter
  • Reduced​​​​ fingerprint error rate to contract-specified level
  • Optimized work flow of development tasks
  • Eliminated errors and speed up deployments by optimizing deployment processes

Systems Engineering Subject Matter Expert

  • SME for production systems servicing 30+ State and local government contracts
  • Maintained 70+ Red Hat and Ubuntu clustered nodes across 7 different environments
  • Lead for LAMP stack datacenter facility move
  • Mentored junior linux admins and php developers
  • Implemented monitoring for server trend analysis and service alerts
  • Migrated a 6-server cluster based on RHC, GFS, and DRBD to keepalived, OCFS2, and mysql multi-master bringing the system to over 99.99% uptime

IO Studio

September 2008 to November 2010

Nashville company servicing National Guard website presence and local business marketing

PHP Developer / Linux Administrator

Responsible for everything from web application development to application server management

  • Migrated to and Maintained RHEL LAMP stack in .mil environment virtualized on IBM blade server and Linux KVM
  • Ensured 99.99% uptime with no unscheduled downtime on a Debian-based LAMP cluster
  • Managed SAN-failover within .mil production and COOP environments
  • Remediated systems and code to keep in compliance with DoD STIGs
  • Facilitated and administered two separate complex code and database separations that resulted in the detachment of several different applications that used many overlapping sections of code and database tables – 630,000+ lines of code and 400+ database tables spread over 3 databases
  • Implemented early mobile detection using WURFL and customized pages sent to mobile browsers

Independent Contracting

February 2007 to September 2008

Took several short-term contracts and while increasing my skillset to include a more open-source focus, namely LAMP stack skills

Contracts Included:

  • PHP-based online payment and accounting system
  • PHP-based Federated ID user account management system
  • PHP-based credit card processing and management system
  • C/C++ Linux firewall and security tools

Nortel Networks

July 1998 to February 2007

Multinational company providing telecommunications and data networking equipment

Information Systems Security Consultant

November 2000 to February 2007

Responsible for designing and coding tools to integrate disparate systems with NorPASS - Nortel’s Federated ID

  • Designed and coded multithreaded plugins in C/C++ for Apache Linux
  • Integrated hundreds of ad hoc departmental servers into NorPASS
  • Designed and coded multithreaded Windows LSA filters in C/C++ to enforce NorPASS custom password complexity and facilitate password synchronization across disparate NorPASS systems
  • Maintained security infrastructure managing 100k+ user accounts within Windows Active Directory
  • Utilized Windows IO Completion Port (IOCP) to manage and scale worker threads and manage incoming requests across several architectures

Windows NT/2000 Server System Engineer

July 1998 to November 2000

Responsible for developing Windows-based client/server tools for Nortel Switch documentation

  • Researched and documented, using UML, an existing document server written for UNIX
  • Designed and implemented a Windows NT-based multi-threaded server to replace the existing UNIX server
  • Designed the Windows NT Helmsman server to run as a NT Service and use the SCM to communicate with the user for setup/configuration via a MFC GUI
  • Implemented the Verity search engine to perform search queries and list documents meeting the search criterion
  • Implemented NT Performance Monitor (PerfMon) information updates to allow remote monitoring

Volunteer Work

Certified SCORE Business Mentor

SCORE is funded by the Small Business Administration and provides one-on-one mentoring, workshops, and other resources to small businesses and startups.

Mentoring the following areas:

  • caret-right
    Financial Projection
  • caret-right
    Lean Startup Principles
  • Marketing Development
  • Brand Positioning
  • Customer Segmentation
  • Designing Business Models
  • Strategizing Business Growth
  • Writing Business Plans
  • Business Funding Options

Raise The Roof Academy Business Mentor

RTRA is a 501(c)(3) serving thousands of children in Uganda through education and health services.

Providing mentoring and coaching to the founders, David and Marlene Ssebulime, in the areas of strategic focus, organizational and leadership development, and organizational messaging.

Let's Connect

Contact Details

I'd love to meet with you and understand your current needs and challenges.

To set up a meeting, please reach out to me by email so we can make arrangements.

I look forward to speaking with you soon.


Phone number

832 303 9154